Refund policy
A. Right of withdrawal
Introduction
Consumers have a right of withdrawal under the following conditions, whereby a consumer is any natural person who enters into a transaction for purposes that can be attributed primarily neither to their commercial nor their independent professional activity:
Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
The revocation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.
By way of derogation from this, the withdrawal period in the case of a contract for regular delivery of goods over a fixed period shall be fourteen days from the date on which you or a third party named by you, who is not the carrier, has taken possession of the first goods.
To exercise the right to cancel, you must inform us (Kalter Bruder UG (haftungsbeschränkt), Hauptstr. 27, 21335 Lüneburg, Germany, Tel.: +49 4131 92 79643, E-Mail: info@kalter-bruder.de) by means of a clear declaration (e.g. a letter sent by post or e-mail) of your decision to withdraw from this contract. You can use the attached sample withdrawal form for this, but this is not mandatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Consequences of revocation
If you revoke this Agreement, we shall reimburse you for all payments we have received from you, including delivery charges (other than additional charges arising from your choosing a method of delivery other than the cheapest standard delivery offered by us), immediately and no later than fourteen days from the date on which we receive notice of your revocation of this Agreement. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged for this repayment. We may refuse a repayment until we have received the returned goods or until you have provided proof that you have returned the goods, whichever is earlier.
You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you notify us of the cancellation of this contract. The deadline is met if you send the goods before the expiry of the fourteen-day period.
You bear the direct costs of returning the goods.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
B. Model withdrawal form
If you wish to withdraw from the contract, please fill out this form and return it.
To
Kalter Bruder UG (haftungsbeschränkt)
Katzenstraße 1a
21335 Lüneburg
Germany
E-Mail: info@kalter-bruder.de
I/we (*) hereby give notice that I/we (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*)
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Ordered on (*) ____________ / received on (*) __________________
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Name of consumer(s)
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Address of consumer(s)
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Signature of consumer(s) (only for paper-based notification)
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Date
(*) Delete as appropriate