Currently, shipping costs for orders within Germany are €4.90 including VAT, and to Austria €9.90 (free shipping for both countries for orders over €90). Shipping costs to Switzerland are €19.90 - although we already subsidize this considerably.

We currently deliver within Germany, Austria and Switzerland. However, other European countries will be added in the near future.

Shipping within Germany usually takes 2-4 working days. If you place your order before 12pm, your bottle will be shipped the same day. Orders placed on the weekend will be processed the following Monday.

We ship all packages with DHL. As soon as your order leaves the warehouse, you will receive an email from our shipping partner with your personal tracking number.

As soon as your order leaves the warehouse you will receive an email from our shipping partner with your personal tracking number - you can then use the link to track your order live.

As you may have noticed, we and many users are enthusiastic and convinced by our gel. In addition, we think it is only fair to give everyone the chance to test our gel without any financial risk. That is why we offer all new customers a 90-day money-back guarantee - no frills or hidden agendas.

Simply send us the gel back and you will receive a refund for the purchase price. Be sure to use the returns portal , as this is the only way you can benefit from a free return slip for a package. (You can find the complete cancellation policy HERE )

Returns are always free for new customers and users of our 90-day money-back guarantee. Use our returns portal to receive a free return slip for a package.

It's very simple: Click on our returns portal and enter your details - your order number always starts with a #. You will then receive the return slip, which you can print out and stick on the outside of the well-packaged and sealed package.

As soon as your return has arrived at our warehouse, we will refund the costs. Please note that this will be processed using the same payment method as your order.

If you used our returns portal to return your item, you can track your package using the tracking number. Once the package has arrived at our warehouse, it will be processed and you will receive a confirmation email and your refund - please note that this may take a few working days.

We offer new customers a 90-day money-back guarantee - uncompromising and without any frills.

For repeat orders, the statutory cancellation period of 14 days (from receipt of the goods) applies, as long as the goods are undamaged and unopened. (You can find the complete cancellation policy HERE )

Sure, everyone has a bad day sometimes, but it's still really annoying and (if it does happen) we're really sorry. Please write us an email , WhatsApp or use our contact form immediately so that we can send you the missing product quickly (don't forget your full name and order number).

Unfortunately, our packages are not always handled with the necessary care, they fall to the floor by accident or you are just unlucky. Of course, that is really annoying and we are really sorry. So that we can send you a replacement as quickly as possible, please send us an email , WhatsApp or use our contact form (don't forget your full name and order number).

Having the choice is difficult - here, of course, this is an advantage and so that everyone can use their preferred payment method, we offer the following options: Visa, Mastercard, Maestro, invoice via Klarna, PayPal, ApplePay, GooglePay and ShopPay. (More on this in our terms and conditions)

The easiest and quickest method is our online shop. This will guide you step by step through the ordering and payment process. If you have any questions or problems, please send us a message via email , WhatsApp or our contact form - we will get back to you as soon as possible.

No, unfortunately that doesn't work. However, if you have any problems or questions about the ordering process, you can send us a message via email , WhatsApp or our contact form - we will get back to you as soon as possible.

As long as your order has not yet been processed for shipping, you can easily cancel it with a message via email , WhatsApp or contact form . If the goods are already on the way, you can use our returns portal to create a free return slip and send the package back to us. Make sure that the product is unopened and well packaged.

Nothing easier than that:

1. Use the practical pump and put a good amount of gel into your hands. But first: Clean the desired areas thoroughly with soap and a good old washcloth to remove skin oils and stimulate circulation. Allow to dry briefly.

2. Apply the gel generously and massage in gently. It is quickly absorbed, so don't skimp on the amount. For a whole thigh, you need 3-6 pumps from the bottle, depending on your body size and individual preference. Be brave and slowly increase to your personal ideal amount.

3. Relax for a few minutes and let the gel absorb before putting your clothes back on. Very important: wash your hands thoroughly with soap!

4. Always store the bottle in a cool, dry and dark place - Kalter Bruder® feels most comfortable in the refrigerator.

Please also note our application and safety instructions

We have continually developed the consistency of the gel in accordance with customer feedback, so that it feels smooth and is easy to spread. If small clumps of dried gel form at the pump outlet, you can simply remove them with the help of a tissue.

The oils it contains give the gel a fresh smell of menthol and camphor, which disappears after a while. Most of our users find the smell extremely pleasant, but some find it too intense - it's best to see for yourself.

• The gel is basically only suitable for external use on intact, uninjured skin and should not come into contact with the eyes, mucous membranes or open wounds/injuries - therefore always wash your hands thoroughly with soap after rubbing in.
• Children, pregnant women and breastfeeding women should not use the gel.
• Of course, the gel is not suitable for consumption (it tastes really disgusting).
• Do not use if you are known to be allergic to any of the ingredients

Please also note our safety instructions

We humans, our bodies and our sensations are as different as the oft-quoted snowflakes. Therefore, it can of course happen from time to time that our gel does not (immediately) achieve the desired effect for some users. Here are a few tips & tricks that you can try:

• Store the gel in the refrigerator to further increase the cooling effect
• Wash the skin thoroughly with soap (and ideally a cloth) before applying the gel to the desired areas of the body to remove the film of grease from the skin. A nice side effect: blood circulation is also stimulated.
• Apply the gel thickly enough and massage it in gently. For a whole thigh, you will need 3-6 pumps from the bottle, depending on your body size and individual preference. Be brave and slowly increase to your personal ideal amount.
• Subscribe to our newsletter and browse customer feedback for more tips.
  

And most importantly: Don't be discouraged after a failed attempt - even your own body doesn't react the same every day. Stress, tiredness, exercise, outside temperatures, food and much more all have an influence here. Some users report that they only feel the desired effect after a few days.

If it still doesn't work, you can use our 90-day money-back guarantee.

Kalter Bruder® is a cosmetic sports and massage gel for external use on intact skin, so no serious side effects in the pharmaceutical sense are to be expected. Of course, as with all other products used on the body, allergic reactions to one or more ingredients can occur. Individual perception of the cooling effect can also vary and some people find it unpleasant.

If any unwanted physical reactions occur during/after use - such as skin irritation, discoloration, dizziness or feeling unwell - you should seek medical advice immediately. Please also note our application and safety instructions.

The prescription, dosage and discontinuation of any type of medication must only be discussed and carried out in consultation and under the supervision of medical professionals. Our gel is not a substitute for medication or other treatments/therapies prescribed by a doctor or healthcare provider.

You can of course find the complete list of ingredients (INCI) on the label of each bottle. You can also find it in our application and safety instructions.

No, the gel should not be used during pregnancy or breastfeeding. Of course, the gynecologist or family doctor always has the final say, as only they are allowed to give medical advice.

No, the gel is not suitable for use on children. The essential oils can be harmful to children - especially babies and toddlers. Therefore, keep and use the gel out of the reach of children.

The gel is quickly absorbed into the skin and after a few minutes no longer leaves a greasy film. So wait a while before putting your clothes back on or getting into the freshly made bed. If something does go wrong, the stain can be removed with the washing machine.

Unfortunately, we are currently unable to offer samples or larger refill packs. Both would exceed our current capacity as each product requires a minimum batch size. Instead, we have decided to offer a 90-day money-back guarantee for all new customers, so you can also test the gel without any problems.

Kalter Bruder® is a sports and massage gel and is only suitable for external use on intact, uninjured skin and should not come into contact with the eyes, mucous membranes or open wounds/injuries - therefore always wash your hands thoroughly with soap after rubbing in - in addition, the following instructions apply:

• The gel is not suitable for consumption and should not come into contact with the mucous membranes in the mouth, even in small quantities.
• Wash hands thoroughly with soap and water after use.
• Do not use if you are known to be allergic to any of the ingredients (INCI)
• The gel is not suitable for use in children. Keep and use out of the reach of children.
• Do not use during pregnancy or breastfeeding.
• If any undesirable physical reactions occur during or after use - such as skin irritation, discoloration, dizziness or feeling unwell - medical advice should be sought immediately.
• Our product may stain clothing or bedding.
• Due to the alcohol content, reactions with other cosmetic products, such as nail polish, may occur.

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Although we obviously regret your decision, you can easily unsubscribe from our newsletter at any time. Simply open the last email from us and scroll to the very bottom. There you will find a link to unsubscribe from the newsletter. If for some unknown reason this does not work, please write us a message via email , WhatsApp or our contact form so that we can take care of it.

Great that you have decided to subscribe to our newsletter - a good choice! It's a shame, however, that there is obviously a technical problem. Please write us a message via email , WhatsApp or our contact form so that we can take care of it and you receive the newsletter as soon as possible.