Currently, the shipping costs for orders within Germany are €5.90 incl. VAT, and €9.90 to Austria (free shipping to both countries from a purchase value of €89). The shipping costs to Switzerland are €19.90 – although we already subsidise a lot here.

We currently deliver within Germany, Austria and Switzerland. However, other European countries will be added in the near future.

Usually, shipping within Germany takes 2-4 business days. If you place your order before 12 noon, your package will be shipped the same day. Orders placed over the weekend will be processed the following Monday.

We ship all parcels with DHL. As soon as your order leaves the warehouse, you will receive an email from our shipping partner with your personal tracking number.

As soon as your order leaves the warehouse, you will receive an email from our shipping partner with your personal tracking number. You can then use the link to track your order live.

As you may have noticed, we ourselves and many users are enthusiastic and convinced of our gel. In addition, we think it is only fair to give everyone the chance to test our gel without any financial risk. That's why we offer all new customers a 90-day money-back guarantee – no frills and no hidden agendas.

Simply send us the gel back and you will receive a refund for the purchase price. Be sure to use the returns portal, as this is the only way to get a free return label for a parcel. (You can find the complete right of withdrawal HERE )

Returns are always free for new customers and users of our 90-day money-back guarantee. Use our returns portal to take advantage of a free return label for a parcel.

It's very simple: Click on our returns portal and enter your details - your order number always starts with a #. You will then receive the returns note, which you should print out and stick on the outside of the well-packaged and sealed parcel.

As soon as we receive your return at our warehouse, we will refund the costs. Please note that the costs will be refunded via the same payment method as used for your order.

If you used our returns portal to return your item, you can track your package using the tracking number. As soon as we receive your parcel at our warehouse, it will be processed and you will receive a confirmation email and your refund – please note that this may take a few working days.

We offer new customers a no-frills, no-compromise 90-day money-back guarantee.

The statutory cancellation period of 14 days (from receipt of the goods) applies to repeat orders, provided the goods are undamaged and unopened. (You can find the complete cancellation policy HERE )

Of course, everyone has a bad day sometimes, but it's still really annoying and (should it ever actually happen) we're totally sorry. Please write us an email , WhatsApp or use our contact form immediately so that we can send you the missing product (don't forget your full name and order number).

Unfortunately, our parcels are not always handled with the necessary care, they may accidentally fall on the floor, or you may simply have bad luck. Of course, this is extremely annoying and we are very sorry. Please send us an email , WhatsApp or use our contact form (don't forget your full name and order number) so that we can send you a replacement as quickly as possible.

With so many options, it can be difficult to choose. Of course, this is an advantage, and we offer the following options so that you can use your preferred payment method: Visa, Mastercard, Maestro, invoice via Klarna, PayPal, ApplePay, GooglePay and ShopPay. (More on this in our terms and conditions)

The easiest and fastest method is our online shop. This will guide you step-by-step through the ordering and payment process. If you have any questions or problems, please send us a message via email , WhatsApp or our contact form - we will get back to you as soon as possible.

No, unfortunately that doesn't work. However, if you have any problems or questions about the ordering process, you can send us a message via email , WhatsApp or our contact form - we will get back to you as soon as possible.

As long as your order has not yet been processed for shipping, you can easily cancel it with a message via email , WhatsApp or contact form . If the goods are already on the way, you can use our returns portal to create a free return note and send the package back to us. Make sure that the product is unopened and well packaged.

Nothing could be easier:

1. use the handy pump and apply a good amount of gel to your hands. But first: thoroughly clean the desired areas with soap and a good old washcloth to remove skin oils and stimulate blood circulation. Let dry briefly.

2. Apply the gel generously and massage it in gently. It is absorbed quickly, so don't skimp on the amount. Depending on your height and individual preference, you will need 3-6 pumps from the bottle for a complete thigh. Dare to try it and slowly increase to your personal ideal amount.

3. Relax for a few minutes and let the gel soak in before you put your clothes back on. Very important: Wash your hands thoroughly with soap!

4. Always store the bottle in a cool, dry and dark place - Kalter Bruder® feels most comfortable in the refrigerator.

Please also note our application and safety instructions.

We have continuously developed the consistency of the gel based on customer feedback so that it feels smooth and gentle and is easy to smear. If small lumps of dried gel form at the pumper outlet, you can simply remove them with a tissue.

The oils contained in the gel give it a fresh smell of menthol and camphor, which fades after a while. Most of our users find the smell extremely pleasant, but for some it is too intense – it's best to see for yourself.

• The gel is only suitable for external use on intact, uninjured skin and should not come into contact with the eyes, mucous membranes or open wounds/injuries – so always wash your hands thoroughly with soap after rubbing it in.
• Children, pregnant women and breastfeeding mothers should not use the gel.
• Of course, the gel is not suitable for consumption (it tastes really disgusting).
• Do not use if you are known to be allergic to any of the ingredients.

Please also note our safety instructions.

We humans, our bodies and our sensations are as different as the much-cited snowflakes. Therefore, it may of course happen from time to time that our gel does not (immediately) achieve the desired effect for some users. Here are a few tips and tricks you can try:

• Store the gel in the fridge to increase the cooling effect even more.
• Wash the skin thoroughly with soap (and ideally a cloth) before applying the gel to the desired areas of the body to remove the oily film on the skin. A nice side effect is that it also stimulates blood circulation.
  
• Apply a thick layer of the gel and massage it in gently. Depending on your height and individual preference, you will need 3-6 pumps from the bottle to cover a complete thigh. Dare to try it and slowly increase to your personal ideal amount.
• Subscribe to our newsletter and browse through customer feedback for more tips.
  

And most importantly: Don't get discouraged after an unsuccessful attempt - even your own body doesn't react the same way every day. Stress, tiredness, exercise, outside temperatures, food and much more have an influence here. Some users report that they only feel the desired effect after a few days.

If it still doesn't work, you can use our 90-day money-back guarantee.

Kalter Bruder® is a cosmetic sports and massage gel for external use on intact skin, so no serious side effects in the pharmaceutical sense are to be expected. Of course, as with all other products used on the body, there may be allergic reactions to one or more ingredients. The individual perception of the cooling effect can also vary and be perceived as unpleasant by some people.
If any adverse physical reactions occur during or after application – such as skin irritation, discolouration, dizziness or discomfort – medical advice should be sought immediately. Please also note our application and safety instructions.

If any unwanted physical reactions occur during/after use - such as skin irritation, discoloration, dizziness or feeling unwell - you should seek medical advice immediately. Please also note our application and safety instructions.

The prescription, dosage and discontinuation of any medication should only be discussed and carried out in consultation with and under the supervision of a healthcare professional. Our gel is not a substitute for medication or other treatments/therapies prescribed by a doctor or healthcare provider.

You can find the complete list of ingredients (INCI) on the label of each bottle.

No, the gel should not be used during pregnancy or breastfeeding. Of course, the gynecologist or family doctor always has the final say, as only they are allowed to give medical advice.

No, the gel is not suitable for use on children. The essential oils can be harmful to children - especially babies and toddlers. Therefore, keep and use the gel out of the reach of children.

The gel is quickly absorbed into the skin and after a few minutes no longer leaves a greasy film. So wait a while before putting your clothes back on or getting into the freshly made bed. If something does go wrong, the stain can be removed with the washing machine.

Unfortunately, we are currently unable to offer samples or larger refill packs. Both would exceed our current capacity as each product requires a minimum batch size. Instead, we have decided to offer a 90-day money-back guarantee for all new customers, so you can also test the gel without any problems.

Kalter Bruder® is a sports and massage gel and is suitable for external use on intact, uninjured skin only. It should not come into contact with the eyes, mucous membranes or open wounds/injuries – so always wash your hands thoroughly with soap after rubbing it in. The following instructions should also be observed:

• The gel is not suitable for internal use and must not come into contact with the mucous membranes in the mouth, even in small quantities.
• Clean hands thoroughly with soap and water after use.
• Do not use if you are known to be allergic to any of the ingredients (INCI)
• The gel is not suitable for use on children. Store and use out of the reach of children.
• Do not use during pregnancy or breastfeeding.
• If any adverse physical reactions occur during or after use - such as skin irritation, discolouration, dizziness or discomfort − seek medical advice immediately.
• Our product may rub off on clothing or bed linens.
• Due to the alcohol content, reactions with other cosmetic products, such as nail polish, may occur.

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We're glad you've decided to subscribe to our newsletter – a good choice! It's a shame, though, that there's obviously a technical problem with it. Please write us a message via email , WhatsApp or our contact form so that we can take care of it and you receive the newsletter as soon as possible.